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Resume

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Work Experience

IT Asset Analyst, Utility Warehouse (Jan 2023 - Present)

  • Collaborated with cross-functional teams and facilitated the redesign of the internal IT self-service portal, delivering an enhanced user experience and enhancing my skills with design tools like Figma.

  • Orchestrated the deployment and retrieval of IT equipment to end users with meticulous attention to detail, retrieving £150,000+ in IT assets.

  • Consistently resolved incidents and requests via ServiceNow with a strong focus on customer satisfaction.

  • Maintained accurate inventory records of all IT assets, optimising resource allocation and minimising waste.

  • Managed the entire lifecycle of IT assets from introduction to retirement, becoming proficient in Google Workspace administration, streamlining processes and reducing overall costs.

Logistics and Procurement, TEAWORK LTD (May 2022 - October 2022)

  • Conducted thorough data analysis and forecasting to optimize stock levels and increase monthly revenue by over 500%.

  • Streamlined warehouse planning and organization, resulting in improved efficiency and productivity.

  • Proactively led the company's shift towards events and mobile food trucks, expanding its customer base and revenue streams.

  • Applied analytical skills to solve emerging issues in real-time, ensuring seamless operations and client satisfaction.

  • Successfully secured both local and global suppliers, securing a reliable and cost-effective supply chain.

  • Maintained excellent communication with clients, providing timely updates on shipments and stock availability.

Key Skills

  • Google UX Certificate          

  • Figma

  • Wireframing

  • Written/Verbal Communication

  • Document Writing

  • User Flows

  • Problem Solving/Issue Resolution

  • User research

  • UX Design Concepts

  • Competitive Audit

  • Data Analysis

Education

Queen Mary, University of London - Postgraduate Diploma, Distinction (September 2021 - June 2022)

  • A UX design module asked me to develop a prototype from start to finish (creating personas, user flows and wireframes) for an app to be used by people with dementia.

  • Technical skills improved by learning how to code with Python and SQL and using them for further data analysis and database building.

  • My dissertation focussed on conducting primary research on players of a mobile game and plotting it onto a player personality model to provide insights on the player base to improve the gameplay experience.

  • Other modules included Computer Architecture and Networking, Database Systems, Security and Authentication and Risk Management.

University of Manchester,  Criminology,  Undergraduate Degree, 2:1
(September 2016 - July 2020)

  • My dissertation focussed on the effects Virtual Reality games had on feelings of violence and aggression

  • Gained better critical thinking and research skills.

  • Verbal and written communication skills were improved by working in groups, performing presentations, and writing essays.

  • I also gained technical skills in data analysis and handling by working with Excel and learning to code with R. This was a project that asked me to make suggestions for which people were most vulnerable to crime using data taken from the Crime Survey for England and Wales.

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